Refund policy

We take pride in offering products with unsurpassed quality. Since our products are used for personal and intimate care, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss at contact@believable-beauty.com.  Our toll-free number is: 1-888-333-9998.

 Damaged or Missing Items: 

We are highly committed to making sure you receive outstanding products in perfect condition.  In the case that a package arrives damaged, please start the process by filing a claim with the carrier, and forwarding those claim details to us contact us at contact@believable-beauty.com or 1-888-333-9998.  We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

Refunds on Damaged Items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.